Return Policy

At Savvy Fashio Perfumes, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product. Our Return Policy is designed to ensure a smooth and straightforward process. Please read this policy to understand your rights and responsibilities.

  1. Eligibility for Returns:
  • You may be eligible for a return if you have received a product that is damaged, defective, or significantly different from what you ordered.
  • Returns are also accepted for unopened and unused items in their original packaging.
  1. Timeframe for Returns:
  • To initiate a return, contact our customer service team within 3 days from the date of delivery.
  1. Return Process: To request a return, please follow these steps:
  1. Contact our customer service team via email at savvyfashio@gmail.com or WhatsApp at +971545181971 to notify us of your intent to return a product.
  2. Our team will guide you through the return process, providing you with a Return Authorization Number (RAN) and instructions on how to package the product.
  3. Carefully package the product, ensuring it is in its original condition and includes all accessories, manuals, and packaging.
  4. Clearly label the package with the RAN provided.
  5. Ship the product to the return address specified by our customer service team. You are responsible for the cost of return shipping.
  1. Inspection and Refund:
  • Upon receiving the returned product, our team will inspect it to verify its condition and the reason for the return.
  • If the product meets the return eligibility criteria, we will process a refund to your original payment method.
  • The refund may take up to 15 business days to appear in your account, depending on your payment provider.
  1. Return Restrictions:
  • Products damaged due to customer misuse or neglect are not eligible for return.
  • Any product returned without a valid RAN may not be accepted or processed for a refund.
  • Perfumes, fragrances, or any other products with broken seals or that have been used cannot be returned due to hygiene and safety concerns.
  1. Contact Information:
  • If you have questions or need assistance with the return process, please contact our customer service team at savvyfashio@gmail.com or call +971545181971.
  1. Policy Updates:
  • Savvy Fashio Perfumes reserves the right to make changes to this Return Policy as necessary. Any revisions will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about any changes.

Savvy Fashio Perfumes is committed to ensuring customer satisfaction. Our Return Policy is in place to facilitate the return of products when necessary, making the process as simple and efficient as possible while adhering to the outlined guidelines.